Frequently Asked Questions
What should I wear? Do you offer valet service? Can you accommodate my gluten allergy? Answers to our most commonly asked questions are below.
What are my reservation options?
We offer three different dining options: our Dining Room, Chef’s Counter and the Bar.
Both the Dining Room and Chef’s Counter are priced at $325 per person including all beverages (choosing our pairing without alcohol reduces the ticket price to $300). The Chef’s Counter is located directly in front of the kitchen with comfortably backed stools. Both options are all inclusive; beverage pairings, gratuity and tax included. We charge half the ticket price when you book the reservation and the remaining half the day of your reservation.
Our Bar dining option is available for $225 with gratuity and tax included. Beverages are not included in the ticket price. We charge half the ticket price upon making the reservation and the remaining half the day of your reservation. Beverages can be added to your dining experience. Our bartenders would be happy to make your favorite drink or you may choose to add either pairing option should you wish to do so for a charge of $100 (alcohol pairing) or $75 (non-alcohol pairing), both inclusive of gratuity and tax.
The same tasting menu is offered at all of our seating options.
Where are you located?
We are located in the Capitol Hill neighborhood of Washington, D.C., at 715 8th Street SE.
We are a ten-minute walk from the Eastern Market metro station (orange and blue lines).
What are your parking options?
Valet parking is available Wednesday through Saturday, for $15.00, and is located at the alley corner on 8th Street SE between G Street and E Street.
Metered parking is available along 8th Street SE, which is enforced until 9:30 p.m. A metered lot is also located under the 395 overpass. Street parking is also available in the nearby neighborhood.
Taxis are sometimes available as they travel towards the Eastern Market metro station, but we also recommend Uber and Lyft as they are quite efficient in Washington, D.C.
When are you open?
We offer two seatings a night, Tuesday through Friday and an occasional Saturday service. See below for specific Saturday dates. Our first seating is from 5:00 p.m. to 6:00 p.m. and our second seating is from 8:15 p.m. to 9:15 p.m.
What upcoming Saturdays do you offer dinner service?
Our tentative Saturday dates are:
May 19, 2018
June 9, 2018
July 7, 2018
August 4, 2018
August 25, 2018
These dates are subject to change so feel free to reach out to email@example.com about any specific questions regarding our Saturday dates.
Do you have phone hours?
We are available between the hours of 12:00 p.m. to 4:00 p.m. Tuesday - Friday. Our phone number is 202.595.7375.
What is your cancellation policy?
If you cancel a reservation...
Outside of five days (120 hours) you will receive a full refund.
Within one to five days (24-120 hours) of your reservation, we will retain half the deposit.
Within 24 hours, we will retain the deposit (as this is non-refundable) and will issue you the remaining balance in the form of a Pineapple and Pearls gift card towards a future reservation with us).
For cancellations within 24 hours, please contact firstname.lastname@example.org. For all other cancellations, please refer back to your Pineapple and Pearls reservation profile. If you need to cancel or change your reservation, please do so online or contact us directly at email@example.com.
Within the cancellation window, reservations are non-transferrable to another date.
What if I need to change the number of guests in my party?
If you need to change the number of guests in your party, please be aware that we retain the deposit for the original number of guests. If you still wish to change the number of guests in your party, please email firstname.lastname@example.org.
We do not accept cancellations or changes to party size by phone or voicemail.
What happens to my reservation during inclement weather?
If the metro has been closed and government warnings have been issued to stay off the roads, Pineapple and Pearls will close for the evening. We will work with guests to reschedule their dining experience with us.
In all other instances, feel free to reach out to us during our phone hours of 12:00 p.m. to 4:00 p.m. Tuesday - Friday at 202.595.7375 or by email at email@example.com and we will respond as quickly as possible.
Do you take reservations by phone or email?
Reservations are available – exclusively on our website – for dates five weeks in advance. We release all future weeks at 10:00 a.m. every Monday.
Do you take walk-ins?
We do not take walk-ins. When last minute seats open up the day of a reservation, we will post them on our instagram account @lastminutedinnerplans
May I arrive earlier than my reservation time for a cocktail?
We generally run close to our reservation times and unfortunately, we do not have a bar at which you can enjoy a beverage with us prior to dinner. Our sister restaurants Rose's Luxury and Little Pearl are great options for a pre-dinner drink and are within a short walking distance.
Roses Luxury - 717 8th Street SE
Little Pearl - 921 Pennsylvania Ave. SE
What is your dress code?
We do not have an enforced dress code at Pineapple and Pearls. That being said, we do consider it a celebratory kind of evening so we ask that you come looking your best.
How long should I expect the dining experience to be?
We suggest that you allot approximately two and a half to three hours for your experience. The timing depends on the size of your party, with a party of two averaging approximately two and a half hours.
How do you handle dietary restrictions?
We happily work with guests to accommodate all allergies and dietary restrictions as well as all-ideological and religious choices with prior notice made during your booking process.
What if I choose one of your pairing options in the moment?
We are happy to accommodate these decisions in the moment. Guests must be over the age of 21 to partake in our alcohol beverage pairing. For guests not of age or for those not interested in the alcohol pairing, we have a wonderful non-alcoholic beverage pairing option.
Do you have a corkage fee?
We have a corkage fee of $60 per bottle at our Bar. We do not have a corkage fee in our Dining Room or at the Chef’s Counter.
There is a limit of one 750mL bottle per reservation.
Do you offer a reserve list?
What is the largest party you are able to accommodate?
A party of five is the largest party we are able to accommodate. Anything larger than five guests would be considered a private event.
Do you host private events?
Yes, if you are interested in private events please contact our Special Events Coordinator.
Do you offer gift cards?
Gift cards can be purchased online through our website. They can then be printed out or sent digitally via email or text message.
For inquiries regarding press and photos please contact us at firstname.lastname@example.org