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What is your cancellation policy?

If you cancel a reservation... 

Outside of five days (120 hours) you will receive a full refund and may do so directly via your reservations portal.  

Within two to five days (48-120 hours) of your reservation, we will retain half the deposit.   

Within 48 hours, we will retain the deposit.  

Within 24 hours, we will retain the entire amount.  For cancellations within 24 hours, please contact reservations@pineappleandpearls.com. 

Within the cancellation window, reservations are non-transferrable to another date.