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What is your cancellation policy?

If you cancel a reservation... 

Outside of five days (120 hours) you will receive a full refund. 

Within two to five days (48-120 hours) of your reservation, we will retain half the deposit.   

Within 48 hours, we will retain the deposit (as this is non-refundable) and will issue you the remaining balance in the form of a Pineapple and Pearls gift card towards a future reservation with us.  

Within 24 hours, we will retain the entire amount.  For cancellations within 24 hours, please contact 

For all other cancellations, please refer back to your Pineapple and Pearls reservation profile. 

Within the cancellation window, reservations are non-transferrable to another date.