What is your cancellation policy?
If you cancel a reservation...
Outside of five days (120 hours) you will receive a full refund and may do so directly via your reservations portal.
Within two to five days (48-120 hours) of your reservation, we will retain half the deposit.
Within 48 hours, we will retain the deposit (as this is non-refundable) and will issue you the remaining balance in the form of a Pineapple and Pearls gift card towards a future reservation with us.
Within 24 hours, we will retain the entire amount. For cancellations within 24 hours, please contact email@example.com.
Within the cancellation window, reservations are non-transferrable to another date.