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What is your cancellation policy?

If you cancel a reservation... 

Outside of five days (120 hours) you will receive a full refund and may do so directly via your reservations portal.  

Within two to five days (48-120 hours) of your reservation, we will retain half the deposit.   

Within 48 hours, we will retain the deposit (as this is non-refundable) and will issue you the remaining balance in the form of a Pineapple and Pearls gift card towards a future reservation with us.  

Within 24 hours, we will retain the entire amount.  For cancellations within 24 hours, please contact 

Within the cancellation window, reservations are non-transferrable to another date.